Task Management have worked on assignments in many different industry sectors on Business Process Re-engineering and Continuous Improvement projects.
Designed and implemented new processes for more customer focused workflow in the maintenance and development of HBoS brochurware e-commerce (banking and insurance) web applications with highly responsive CMS capability.
Design and implementation of customer focused front office intranet based workflow processes, for handling customer contact across all channels on all the council tax and benefits services at Stoke City Council.
The BPR design, change management, and implementation of new customer contact channels - web, call centre, first stop shop contact centre. At RBT Connect and Rotherham Borough Council.
Research, design, rapid development and implementation of enabler systems and web applications for industry leading new e-business financial, insurance, and travel products at Moneysupermarket.com.
Business process design for the re-engineered Service Management functions to support the de-merger of Cellnet from BT to become mmO2.
BPR design and implementation of SWALEC’s new retail and commercial business processes for Marketing, Sales, Contract Administration, and Customer Relationship Management.
Major culture change project to drive radical business performance enhancements in the Production and Assembly Division of Perkins Engines.