Task Management have worked on assignments in many different industry sectors on Business Process Re-engineering and Continuous Improvement projects.

e-Commerce in Financial Services

Designed and implemented new processes for more customer focused workflow in the maintenance and development of HBoS brochurware e-commerce (banking and insurance) web applications with highly responsive CMS capability.

BPR of Local Government Customer Services

Design and implementation of customer focused front office intranet based workflow processes, for handling customer contact across all channels on all the council tax and benefits services at Stoke City Council.

BPR transformation in Local Government joint venture

The BPR design, change management, and implementation of new customer contact channels - web, call centre, first stop shop contact centre. At RBT Connect and Rotherham Borough Council.

New products and launch for a .COM company

Research, design, rapid development and implementation of enabler systems and web applications for industry leading new e-business financial, insurance, and travel products at

The restructuring of a Telecomms company

Business process design for the re-engineered Service Management functions to support the de-merger of Cellnet from BT to become mmO2.

De-regulation in the Gas and Electricity Industries

BPR design and implementation of SWALEC’s new retail and commercial business processes for Marketing, Sales, Contract Administration, and Customer Relationship Management.

Culture change in Automotive Manufacturing and Assembly

Major culture change project to drive radical business performance enhancements in the Production and Assembly Division of Perkins Engines.


Graham Wood

Tel: +44 - (0)7740 - 769 090