Task Management provides Transformation Design and Implementation Services for Continuous Improvement (CI) and Business Process Re-engineering (BPR) projects.
Building on a substantial IT background in varied manufacturing and service industries, previous assignments have focused on business process and organisational change, ranging from launching innovative web based products, culture change and teamwork, through to developing new business processes.
Established since 1994, delivering project management and business process analysis skills across a wide range of business sectors, including service industries, manufacturing, e-Com, public sector local government, financial services, utilities, and telecoms.
To gain the most benefit, process mapping needs to be done using a method that has an appropriate hierarchical modeling structure and agreed common standards.
The Task Management method models the hierarchical structure levels as Conceptual, Process, Detail using set model types - Function Tree, Process Flow, Organisation Chart, Swim-Lane to capture and store information types as appropriate shape objects, allowing the data to be viewed via the Intranet or exported to Excel for further analysis.
As well as modeling your processes and wokflow for you we can also train and coach your own staff in process mapping.
Task Management have worked on assignments in many different industry sectors on Business Process Re-engineering and Continuous Improvement projects.
Designed and implemented new processes for more customer focused workflow in the maintenance and development of HBoS brochurware e-commerce (banking and insurance) web applications with highly responsive CMS capability.
Design and implementation of customer focused front office intranet based workflow processes, for handling customer contact across all channels on all the council tax and benefits services at Stoke City Council.
The BPR design, change management, and implementation of new customer contact channels - web, call centre, first stop shop contact centre. At RBT Connect and Rotherham Borough Council.
Research, design, rapid development and implementation of enabler systems and web applications for industry leading new e-business financial, insurance, and travel products at Moneysupermarket.com.
Business process design for the re-engineered ITIL Service Management functions to support the de-merger of Cellnet from BT to become mmO2.
BPR design and implementation of SWALEC’s new retail and commercial business processes for Marketing, Sales, Contract Administration, and Customer Relationship Management.
Major culture change project to drive radical business performance enhancements in the Production and Assembly Division of Perkins Engines.
Task Management have a set of structured training modules, suitable for management and staff, that compliment BPR and Continuous Improvement projects.
Task Management have worked on assignments in many different industry sectors on BPR and Continuous Improvement projects.